For the care facility:

Managing a quality care facility requires top-notch service and low cost to residents. Service is a delicate balance between providing assistance and respecting independence. Often, seniors are reluctant to enter a care facility because they are put off by the high cost and poor service.

Seniors don't want to be constantly and invasively monitored by attendants. At the same time, they don't want to be ignored and denied the assistance and care they came for. Facilities don't want to keep more staff than necessary, but they also do not want to sacrifice service quality which may turn away residents.

ElderWatch by CyberNet Solutions can decrease operating costs while maintaining quality service. Residents get better service, facilities run more efficiently, and less money is wasted on unnecessary work.

By installing an ElderWatch solution in a senior care facility, attendants can easily view information and status of all residents from one central location without making unnecessary and invasive visits to rooms. At the same time, attendants can be immediately alerted if a problem occurs, to provide timely and quality service to residents.

By providing direct communication between seniors and their families, ElderWatch eliminates the "middleman" burden that caregivers typically face. This direct communication link provides a greatly-improved work environment and helps to prevent employee turnover.

Testimonials

Helen moves to Assisted Living:
Helen had Grandcare in her independent home mostly because she was lonely and her children and grandchildren wanted to be able to send pictures and messages to her TV. When Helen began falling, GrandCare called her daughter, Julie, who lived 20 minutes away. Julie was happy to go help her, even in the middle of the night. When the falls became frequent, the children made the decision to move Helen into assisted living.

When Helen moved into her new apartment, she brought her own furniture and she brought GrandCare. Helen found the GrandCare channel so comforting that her family chose to install a dedicated flat screen monitor on her wall that always plays the GrandCare channel.

Now anytime Helen gets out of bed in the night, the nursing staff is alerted. They can prevent falls before they happen. They don’t have to worry about her hurting herself, or worse, that she would not be near a call button and just wouldn’t show up to breakfast the next morning. If she does press a call button, she knows someone can come quickly.

Helen’s daughter still picks her up for doctor’s appointments and breakfast outings. She uses the GrandCare calendar to help remind Helen, but she also has the calendar send an email to the staff, so they know when Helen is planning on leaving. The staff can also enter social activities on all residents’ GrandCare calendars.

Helen’s extended family members record their vacations on her calendar. She is anxious about them being out of town, and before GrandCare, she called them frequently to refresh her memory about their plans. With GrandCare, the dates are on her calendar, and sometimes a banner runs across the bottom of her monitor with special information.

Helen has a touch of dementia. A few years ago, an investment broker called her many times and finally convinced her to bring her portfolio to his office. He “rolled over” all of her investments – for a cost of over $15,000.00. Now, GrandCare alerts the family if there are repeated phone calls from an unfamiliar number.

The staff at Helen’s facility will spend less time on the phone with relatives of the seniors who have GrandCare in their rooms. Those families take an active role in the care of their loved ones. They share the monitoring, and they contribute to well-being with the enhanced communication.

Helen particularly enjoys inviting her new friends to her apartment so they can see her constantly updated picture album, right on her wall.